Because all personalised items are made just for you, they can’t be returned or refunded unless faulty.

✨ Tip: Please double-check all names, spelling, and details before ordering to make sure everything is perfect.

We always aim to match your design as closely as possible 💖

However:

• Colours may vary slightly due to screen settings

• Materials can affect the final look

✨ This is completely normal in printing and not considered a fault.

Your print will only be as good as the image provided.

• Low-quality images may appear blurry or pixelated

• Screenshots and downloads from social media often reduce quality

✨ For best results: send the highest quality image you have

All items are made to order with care 💖

• Processing time: [Insert your timeframe]

• Delivery: via Royal Mail (usually 1–2 working days after dispatch)

✨ Need it sooner? Message us before ordering — we’ll always try to help!

If you need your order urgently:

📩 Contact us before placing your order

We’ll do our best to prioritise it where possible, depending on availability.

• Personalised items → cannot be changed or cancelled once production starts

• Non-personalised items → can be cancelled within the legal timeframe

✨ If you spot a mistake, contact us ASAP — we’ll try to help if we can!

Yes — we love creating on your items 💖

However:

• Items are provided at your own risk

• Some materials may react to heat/printing

• We are not responsible for damage unless due to our error

To keep your item looking its best:

• Wash inside out

• Avoid high heat

• Do not tumble dry

• Do not iron directly on the design

✨ Proper care = longer-lasting prints

We’ll sort it 💖

• Contact us within 48 hours

• Send photos of the issue

We’ll arrange a replacement or refund if appropriate.

We always dispatch on time, but once shipped:

• Delivery is handled by Royal Mail

• Delays can occasionally happen

✨ We’ll always help where we can!

Please contact us immediately.

If your order has already been dispatched, we may not be able to change it.

• Personalised items → No

• Non-personalised items → Yes (within 14 days, unused)