Terms of Service
Terms & Conditions – Prints 2 Gifts
Last Updated: 04/01/26
Welcome to Prints 2 Gifts. These Terms & Conditions apply to all orders placed with us. By placing an order, you agree to the terms set out below. Nothing in these terms affects your statutory rights.
✨ Ordering With Us
Please double-check all details before placing your order:
• Names, spelling & dates
• Sizes & product choices
• Delivery address
• Image quality
By ordering, you confirm you have permission to use any images provided.
1. About Us
Prints 2 Gifts provides personalised and non-personalised products, as well as printing services on customer-supplied items.
2. Orders & Customer Responsibility
Customers are responsible for ensuring all order details are correct before purchase, including:
Spelling, names, and dates
Product selection and sizing
Delivery address
Image quality
By submitting any images or designs, you confirm you have permission to use them. We are not responsible for customer-provided errors.
3. Personalised / Custom-Made Items
Personalised items are made specifically to your requirements.
Under UK consumer law, personalised or custom-made goods are exempt from the standard cancellation and return rights.
Therefore:
Personalised items are non-refundable and non-returnable, unless faulty or incorrect due to our error
Orders cannot be cancelled once production has started
We are not responsible for dissatisfaction based on personal preference, design choice, or incorrect information provided by the customer
4. Non-Personalised Items
Non-personalised items may be returned in line with UK consumer law:
Customers have 14 days from delivery to request a return
Items must be unused and in original condition
Return postage is the customer’s responsibility unless the item is faulty
Refunds will be processed after the item has been received and inspected.
5. Customer-Supplied Items
We accept customer-supplied items for printing (e.g. garments, fabrics, blanks).
By supplying your own item:
You accept all risks associated with the printing process
We are not responsible for damage caused by:
Heat or pressure application
Material defects or reactions
Shrinkage, fading, or fabric quality
Items must be suitable for printing
We reserve the right to refuse unsuitable items.
6. Design Proofs & Approval
If a proof is provided:
Customers must check all details carefully before approval
Approval confirms all aspects are correct, including spelling, layout, and colours
Once approved, no changes can be made
We are not responsible for errors present in approved designs
7. Image Quality
Print quality depends on the quality of the files provided.
We are not responsible for poor results caused by:
Low-resolution images
Screenshots or compressed files
Poor-quality customer submissions
We reserve the right to print as supplied unless otherwise agreed.
8. Colours, Sizing & Placement
While we aim for accuracy:
Colours may vary due to screen displays, print processes, and materials
Exact colour matching is not guaranteed
Slight variations in size, scale, and placement (within reasonable tolerance) may occur
These are not considered faults.
9. Care Instructions
Customers are responsible for following any care instructions provided.
We are not liable for damage caused after delivery due to:
Incorrect washing
High heat or tumble drying
Misuse or general wear and tear
10. Pricing & Payment
All prices are listed in GBP (£)
Full payment is required before production begins
Prices may change at any time without notice
11. Turnaround Time
Production and dispatch times are estimates only and not guaranteed.
Delays may occur due to:
High demand
Customer approval delays
Supply issues
If an item is required for a specific date, this must be agreed in advance.
12. Delivery & Shipping
Delivery times are estimates and not guaranteed
We are not responsible for courier delays once an item has been dispatched
Customers must provide accurate delivery information
13. Lost, Delayed or Returned Parcels
If a parcel is:
Lost → we will assist with courier claims where possible
Delayed → this is outside of our control
Returned due to incorrect address or failed delivery → redelivery costs will apply
14. Damaged or Faulty Items
Customers must report issues within 48 hours of delivery.
We may require:
Photographic evidence
Return of the item
If the item is confirmed faulty, we will offer:
Replacement
Refund (where appropriate)
15. Cancellations
items cannPersonalised ot be cancelled once production has started
Non-personalised items may be cancelled within the legal cancellation period
16. Chargebacks & Payment Disputes
Customers agree to contact us first to resolve any issues.
We reserve the right to provide evidence (including order details, approvals, and delivery confirmation) in response to any payment dispute or chargeback.
17. Intellectual Property
All designs, images, and content created by Prints 2 Gifts remain our property unless otherwise agreed.
They may not be copied, reproduced, or resold without permission.
18. Use of Images
We may use images of completed work for marketing purposes.
Customers may opt out by informing us at the time of ordering.
19. Refusal of Service
We reserve the right to refuse or cancel orders if:
Customer behaviour is abusive or unreasonable
Content is inappropriate or unlawful
Files are unsuitable for printing
20. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect or consequential losses
Liability is limited to the value of the order
Nothing in these terms affects your statutory rights.
21. Privacy
Customer information is used only for order processing and communication. We do not sell or share personal data.
22. Changes to Terms
We reserve the right to update these Terms & Conditions at any time.